שאלות נפוצות

At JewelryShuk, we’ve built an impeccable reputation by prioritizing the trust and satisfaction of both our buyers and sellers.

Every item sold on our platform is subject to authentication. If, for any reason, we are unable to verify that the item matches its description, we will clearly communicate the reasons to both you and the seller—allowing you the opportunity to renegotiate the price or cancel the order for a full refund.

Additionally, if you are not completely satisfied with your purchase, you may return the item within five days of receipt for a refund, less shipping expenses.

Our team of experts bring over four decades of industry experience and is composed of highly trained specialists who adhere to a strict code of ethics, as defined and overseen by leading international jewelry organizations.

JewelryShuk accepts PayPal and all major credit cards.

Once your purchase is complete, the seller is notified and has up to five days to deliver the item to JewelryShuk. Our team then takes 2–4 business days to authenticate the jewelry. After authentication, your item will be shipped to you within five business days.

In total, you can expect delivery approximately 10–14 days from the date of purchase.

Unfortunately, due to the nature of our online marketplace and for security reasons, items cannot be viewed in person prior to purchase. However, our 5-day money-back guarantee ensures a convenient and risk-free shopping experience from the comfort of your home or office.

You may communicate with the seller anonymously by filling out the “Message the Seller” form available on each item page. In accordance with our Terms of Service, all communication must be conducted through our platform.

For your protection, JewelryShuk strictly prohibits conducting transactions outside of our secure site, as doing so may expose you to potential fraud.

Prices on JewelryShuk are determined by the individual sellers. If you’d like to propose a lower price, you’re welcome to use the “Message the Seller” feature available on the product page.

כן, כל פריט מבוטח לחלוטין מפני אובדן או גניבה במהלך המשלוח.

JewelryShuk offers a full refund, less shipping and handling fees, if you contact us within five days of receiving your item and provided our gemologist confirms that the item, including any accompanying paperwork and packaging, is in the same condition as when it was originally shipped by JewelryShuk.

JewelryShuk safeguards buyers with our thorough authentication process, guaranteeing that the item you purchase matches the description and, most importantly, is genuine. That’s the peace of mind you won’t find anywhere else.

One of the key benefits of using JewelryShuk is the protection provided by our authentication process. If an item is found to differ from its description, we will promptly notify both you and the seller of any discrepancies. At that point, you may choose to negotiate a price adjustment based on our assessment or cancel your order for a full refund, including all shipping and handling fees.

JewelryShuk guarantees authenticity, and every item purchased through us is backed by a money-back guarantee. In the rare event that you believe an item is not authentic, you may return it for a full refund, including all shipping fees. Please contact us directly or email info@jewelryshuk.co.il, and we will resolve the matter promptly.