FAQ
At JewelryShuk, we’ve built an impeccable reputation by prioritizing the trust and satisfaction of both our buyers and sellers.
Every item sold on our platform is subject to authentication. If, for any reason, we are unable to verify that the item matches its description, we will clearly communicate the reasons to both you and the seller—allowing you the opportunity to renegotiate the price or cancel the order for a full refund.
Additionally, if you are not completely satisfied with your purchase, you may return the item within five days of receipt for a refund, less shipping expenses.
Our team of experts bring over four decades of industry experience and is composed of highly trained specialists who adhere to a strict code of ethics, as defined and overseen by leading international jewelry organizations.
JewelryShuk accepts PayPal and all major credit cards.
Once your purchase is complete, the seller is notified and has up to five days to deliver the item to JewelryShuk. Our team then takes 2–4 business days to authenticate the jewelry. After authentication, your item will be shipped to you within five business days.
In total, you can expect delivery approximately 10–14 days from the date of purchase.
Unfortunately, due to the nature of our online marketplace and for security reasons, items cannot be viewed in person prior to purchase. However, our 5-day money-back guarantee ensures a convenient and risk-free shopping experience from the comfort of your home or office.
You may communicate with the seller anonymously by filling out the “Message the Seller” form available on each item page. In accordance with our Terms of Service, all communication must be conducted through our platform.
For your protection, JewelryShuk strictly prohibits conducting transactions outside of our secure site, as doing so may expose you to potential fraud.
Prices on JewelryShuk are determined by the individual sellers. If you’d like to propose a lower price, you’re welcome to use the “Message the Seller” feature available on the product page.
Yes, every item is fully insured against loss or theft during shipment.
JewelryShuk offers a full refund, less shipping and handling fees, if you contact us within five days of receiving your item and provided our gemologist confirms that the item, including any accompanying paperwork and packaging, is in the same condition as when it was originally shipped by JewelryShuk.
JewelryShuk safeguards buyers with our thorough authentication process, guaranteeing that the item you purchase matches the description and, most importantly, is genuine. That’s the peace of mind you won’t find anywhere else.
One of the key benefits of using JewelryShuk is the protection provided by our authentication process. If an item is found to differ from its description, we will promptly notify both you and the seller of any discrepancies. At that point, you may choose to negotiate a price adjustment based on our assessment or cancel your order for a full refund, including all shipping and handling fees.
JewelryShuk guarantees authenticity, and every item purchased through us is backed by a money-back guarantee. In the rare event that you believe an item is not authentic, you may return it for a full refund, including all shipping fees. Please contact us directly or email info@jewelryshuk.co.il, and we will resolve the matter promptly.
JewelryShuk has built a strong reputation based on taking care of both our Buyers and Sellers. When someone purchases your item, we receive payment from them and hold it in escrow. After receiving and authenticating that your jewelry is as advertised, we release payment to your account seven business days after the Buyer receives your item.
Yes, simply contact JewelryShuk through our Contact Us form, with a phone number and a good time to call. We will be in touch within one business day, and get the information we need to list your item.
Yes, every field that you fill out can be changed after the item is listed.
Items remain listed on JewelryShuk for 90 days. Listings can be renewed upon request. Listing an item is always free.
When your item sells, JewelryShuk receives a 24% commission of the sale price. If your item doesn’t sell, there is no charge to you.
You can expect payment approximately three weeks from the time you ship your item to us or seven days after your item is delivered to the Buyer and our refund guarantee expires. Please see our Returns & Exchange policy for details.
Yes, your item is insured for the sale price, ensuring that you are always protected.
JewelryShuk is a marketplace for all types of fine jewelry, diamonds, gemstones, watches, and collectibles.
The protection JewelryShuk offers buyers gives them the peace of mind that what they are buying matches the description advertised, making it more likely that they will buy through our service than other online marketplaces which are unable to guarantee authentication. Furthermore, there are no meeting strangers in strange places with your cherished valuables.
As a general rule, our sellers receive approximately 50%-75% of the original purchase price. This is a much higher rate of return than you would expect from a retail jewelry store or auction house.
Your jewelry does not have to be in excellent condition to sell on JewelryShuk. Jewelry and precious metals are appraised based on their gemstone type, metal content, and weight. Thus, we can still sell them even if they are well-worn and scratched. Watches, however, will achieve a better sale value if they are in proper working condition. It is always preferable to receive valuables with their original box, paperwork, and/or jewelry reports.
There are several ways you can come up with a price for your jewelry. You can look around our site for similar items, and list a comparable price, or you can have the experts at JewelryShuk recommend a price based on your description. Just Contact Us for help.
Both you and the buyer will be notified. The buyer has the option to move forward with the purchase, renegotiate the price, or cancel the order. Please be aware that in cases that JewelryShuk receives an item NOT as described in the listing, the Seller is responsible for a 15% handling fee to have the item returned.
If you decide, for any reason not to have the item shipped to us for inspection, you will be charged a 15% service fee of the listed price, in accordance with our Terms & Conditions.
We process returns from buyers, so you don’t have to. When a buyer returns an item, it comes to us for evaluation and inspection to ensure it is in the same conditions as it was before it was shipped. We cover the cost of return shipping and handling. You get your item back safely and then you can re-list it.